Mamak88 Privacy Policy – Your Personal Data Protection

Information We Collect

Mamak88 collects various types of information to ensure our services run smoothly and securely for all members. This data collection is carried out transparently and solely for legitimate purposes. The following are the main categories of data we collect:

Data Category	Data Examples	Purpose of Collection
Identity Data	Full name, date of birth, MyKad/passport number	KYC verification, fraud prevention
Contact Data	Email, phone number, residential address	Account communications, customer support
Financial Data	Bank account number, transaction history	Processing of deposits and withdrawals
Technical Data	IP address, device type, browser, OS	Account security, fraud detection
Usage Data	Game history, wagering patterns, session duration	Service improvement, responsible gaming
Communication Data	Support chat logs, inquiry emails	Complaint resolution, quality control

We may also receive your data indirectly from third-party sources such as identity verification providers and payment partners, solely for verification and legal compliance purposes.

How We Use Your Data

All data collected by mamak88 is used on a valid legal basis — whether necessary to fulfil a contract with you, to meet legal obligations, or based on mamak88's legitimate interests that do not override your own.

• Account Management: Creating, verifying, and maintaining your member account on the mamak88 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Identity Verification (KYC): Ensuring all members are verified individuals eligible to play, in line with anti-money laundering (AML) compliance requirements.
• Platform Security: Detecting and preventing fraudulent activity, hacking, and platform abuse.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance.
• Service Improvement: Analysing usage patterns to improve the user experience and develop relevant new features.
• Marketing Communications: Sending promotional offers and the latest updates, subject to your communication preferences.
• Responsible Gaming: Monitoring gaming patterns to identify early signs of problem gambling and offer appropriate assistance.
• Legal Compliance: Complying with reporting requirements to the relevant authorities as prescribed by Malaysian law.

Data Sharing with Third Parties

Mamak88 does not sell or rent your personal data to any third party. However, in the course of operating the platform, we may share your data with selected categories of third parties who have signed strict data protection agreements with us:

• Payment Service Providers: Payment processing partners such as DuitNow and FPX receive only the data necessary to process your financial transactions.
• Identity Verification Providers: A third-party KYC provider that assists in verifying the identities of new members in line with compliance requirements.
• Game Software Providers: Game developers who supply content to the mamak88 platform may receive the technical data necessary for game functionality.
• Cloud and Hosting Services: A server infrastructure provider that stores and processes data on behalf of mamak88 under strict security controls.
• Statutory Authorities: mamak88 will disclose personal data to government authorities, law enforcement, or regulatory bodies when required by law or court order.

Your Data Security

Mamak88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Our key security measures include:

• 256-bit SSL/TLS Encryption: All data communications between your browser and our servers are secured with military-grade encryption.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including financial and identity information, is encrypted using AES-256 algorithms.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts to provide an additional layer of security.
• Internal Access Controls: Only authorised mamak88 staff may access members' personal data, based on a need-to-know principle.
• 24/7 Monitoring: A continuous security monitoring system detects and responds to any threats or suspicious activity in real time.
• Regular Security Audits: Independent penetration testing and security audits are conducted regularly to ensure our systems remain robust.
• Secure Data Backup: Data is regularly backed up to separate secure locations to ensure service continuity.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your own login credentials safe.

Cookies and Tracking Technologies

Mamak88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve the user experience.
• Functionality Cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them on every visit.
• Analytics Cookies: Helping us understand usage patterns through analytics tools such as Google Analytics. Data is collected in aggregate and anonymised form.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the mamak88 platform.

Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mamak88:

Data Retention Period

Mamak88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure, in line with Malaysian financial legal requirements.
• Transaction Records: Retained for a minimum of 7 years in line with tax and AML legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, or longer if required by the relevant authorities.
• Communication Logs: Support chat logs and emails are retained for 2 years for quality control and dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained for up to 3 years for trend analysis and platform improvement purposes.

When data is no longer required, it will be securely deleted or anonymised using industry-standard methods.

Children's Data Protection

The mamak88 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians with concerns about their underage child's use of the platform are encouraged to contact us promptly.

International Data Transfers

In the course of platform operations, your personal data may be transferred to and stored on servers located outside Malaysia. This may occur when we use cloud service providers or international technology partners.

When data is transferred outside Malaysia, mamak88 ensures that:

• The recipient country provides a level of data protection equivalent to or exceeding Malaysia's standards.
• Appropriate data transfer agreements have been signed with recipients, including recognised standard contractual clauses.
• Overseas service providers are subject to rigorous security audits and strict contractual requirements.

You may contact us for more information about the safeguards used for international data transfers.

Changes to This Privacy Policy

Mamak88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business developments. The latest version of this policy will always be displayed on this page with an updated revision date.

For significant changes that materially affect your privacy rights, we will provide advance notice via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of the mamak88 platform after the effective date constitutes your acceptance of the updated policy.

Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how mamak88 handles your personal data, you may contact our Data Protection Officer (DPO) through the following channels:

If you are not satisfied with how we handle your privacy request, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) through their official channels.